Bergen Response Mobile App Privacy Policy

Privacy Policy

Effective Date: 03/17/2026

Bergen County Shomrim (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address

Incident and Report Information

When you submit a report or SOS request, we may collect:

• Incident details and descriptions
• Photos and videos you upload
• Time and date of the incident

Location Information

• GPS location when submitting a report or SOS request
• Location may also be used to help route responders
• Location is only collected when needed for app functionality.

Usage Information

• App interactions
• Device type and basic technical information
• Error and diagnostic data

2. How We Use Your Information

We use your information to:

• Process and manage incident reports
• Respond to SOS requests
• Notify nearby authorized responders
• Improve communication and coordination
• Maintain and improve the app
• Ensure safety and prevent misuse

3. How Information Is Shared

We do not sell your personal data.

We may share information only as necessary:

• With authorized agency members (e.g., Shomrim, CSS, Hatzolah) to respond to incidents
• With service providers that support app functionality (e.g., notifications, infrastructure)
• When required by law or to protect safety

Only the minimum necessary information is shared.

4. Location Data

Location data is used solely to:

• Help responders locate incidents
• Improve response coordination

We do not use location data for tracking outside of app functionality.

We do not sell or use location data for advertising.

5. Data Security

We take reasonable measures to protect your information, including:

• secure data storage
• restricted access controls
• encryption where appropriate

Despite these measures, no system is completely secure.

6. Data Retention

We retain information only as long as necessary to:

• support incident reporting and response
• comply with legal obligations
• maintain system integrity

Data may be deleted or anonymized when no longer needed.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• access your data
• request correction of your data
• request deletion of your account and personal data

To make a request, contact us at: info@bergenshomrim.org

8. Account Deletion

Users may request account deletion by contacting us or through in-app settings (if available).

Upon deletion:

• personal data will be removed or anonymized
• some data may be retained where required for legal or safety purposes

9. Children’s Privacy

This app is not intended for children under 13.

We do not knowingly collect personal information from children.

10. Third-Party Services

The app may use third-party services (e.g., mapping, notifications, communication tools).

These services may process limited data necessary for functionality.

We do not control third-party privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be reflected by the “Effective Date” above.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: info@bergenshomrim.org

Important Notice

This app is a community safety tool and is not a replacement for emergency services.

In a life-threatening emergency, call 911 immediately.